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Sales Consultant

p>Our client, a leading robotic manufacturer is looking for a sales consultant to join their team.

SUMMARY:

Represents the company’s Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts. Identifies proactive opportunities, develops and maintains a long-term business relationships.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

  • Effectively presents Customer Service aftermarket products and services to new and existing customers.
  • Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e., contracts, hardware, software, training, engineering services, on-site support, etc.).
  • Identifies potential new accounts, customers, contacts and new market opportunities.
  • Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.
  • Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
  • Reviews purchase orders for accuracy, authorization, and supporting documentation.
  • Verifies customer and order information against previously obtained information for accuracy.
  • Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status and Quote Information.
  • Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts.
  • Provides feedback to Sales / IM Team and CS team to improve customer relationships.
  • Monitors quotes, sales, and project status to track aftermarket sales performance and on[1]going project activities.
  • Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.).
  • Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot.
  • Forecasts aftermarket sales volumes and assists in strategic planning activities.
  • Adheres to the Quality System and participates in continual improvements.
  • Understands and follows safety regulations and identifies safety concerns.
  • Supports the Finance department in the payment process
  • Other duties as assigned.

EDUCATION and/or EXPERIENCE

  • Associate or Bachelor’s degree and three years of related experience and/or training or equivalent combination of education and experience.
  • Excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers
  • Prior experience using Salesforce, SAP or similar Customer Relationship Management and ERP software.
  • Prior sales and an understanding all phases of the sales process.
  • Must be able to travel within the USA with frequent overnight trips.
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