Customer Service Representative

We are looking for a Customer Service Representative for a well-known Quebec company. If you enjoy customer contact and solving situations where customer satisfaction is at the core of the company’s values, this position is for you!

Responsibilities

• Provide exceptional customer service by responding to customer inquiries via phone or email;
• Manage and follow up on complaints regarding the company’s products, services, or policies;
• Communicate with customers to arrange deliveries and confirm addresses;
• Ensure optimal follow-up to guarantee an excellent after-sales experience;
• Manage internal files, including accounts receivable, service requests, inventories, etc.;
• Process payments;
• Conduct research to ensure the best solution for the customer.

This position can be for 32 or 40 hours per week!

Profile

• Excellent customer service skills;
• 3+ years of experience in a customer service role via phone, chat, or email;
• Intermediate to advanced English proficiency;
• Available to work weekdays plus one weekend day.

Contract Information

• Available to work weekdays plus one weekend day;
• Possibility to work 32 or 40 hours per week;
• Group insurance;
• RRSP with employer contribution;
• Employee Assistance Program (nutritionist, dietitian, psychologist, lawyer);
• Allowance for physical exercise;
• Allowance for studies or courses (e.g., improving English);
• Performance bonus.