In this role, you will be responsible for:

• Maintaining a constant commitment and in-depth understanding of all service operations in your areas of responsibility as well as specific customer needs.
• Ensuring close communication and regular interaction with the Service Manager and other coordinators.
• Carefully reviewing new agreements, verifying customer assets, associated services and labor requirements for each agreement.
• Collaborate closely with the Business Assessment and Agreement Renewal (BAAR) team.
• Plan and supervise inspectors, providing support for their daily tasks.
• Evaluate the profitability of agreements and report to management any need for further review when scope changes or price revisions are required.
• Organize outsourced services and equipment, including rentals.
• Develop and plan service requests and work schedules, then assign them to field technicians.
• Create purchase order requests in Siebel and ensure that requests are correctly transmitted to SAP without error.
• Review labor costs, expenses and equipment rental charges.
• Check billing details for completed jobs before proceeding with the invoicing process.
• Participate in the contract renewal process.
• Review customer reports to ensure accuracy and completeness.
• Monitor and contribute to the application of all safety rules and procedures, including those defined by the customer.
• Perform any other duties as assigned.

ProfileFORMATION:

Bachelor's degree preferred, however, equivalent previous experience and training will also be considered.

EXPERIENCE:

A minimum of 7 years'industrial and/or business shipping experience is required. Customer orientation is a must. Ability to manage priorities and juggle multiple tasks in a fast-paced service environment. Exceptional communication and interpersonal skills. Advanced mastery of computer systems and strong computer skills.