Our client, a leading robotic manufacturer is looking for a sales consultant to join their team.

SUMMARY:

Represents the company’s Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts. Identifies proactive opportunities, develops and maintains a long-term business relationships.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

• Effectively presents Customer Service aftermarket products and services to new and existing customers.

• Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e., contracts, hardware, software, training, engineering services, on-site support, etc.).

• Identifies potential new accounts, customers, contacts and new market opportunities.

• Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.

• Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.

• Reviews purchase orders for accuracy, authorization, and supporting documentation.

• Verifies customer and order information against previously obtained information for accuracy.

• Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status and Quote Information.

• Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts.

• Provides feedback to Sales / IM Team and CS team to improve customer relationships.

• Monitors quotes, sales, and project status to track aftermarket sales performance and on[1]going project activities.

• Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.).

• Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot.

• Forecasts aftermarket sales volumes and assists in strategic planning activities.

• Adheres to the Quality System and participates in continual improvements.

• Understands and follows safety regulations and identifies safety concerns.

• Supports the Finance department in the payment process

• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Associate or Bachelor’s degree and three years of related experience and/or training or equivalent combination of education and experience.
• Excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers
• Prior experience using Salesforce, SAP or similar Customer Relationship Management and ERP software.
• Prior sales and an understanding all phases of the sales process.
• Must be able to travel within the USA with frequent overnight trips.